Salon Etiquette for the Stylist

salon-ettiqueteSalon Etiquette for the Stylist
If you`re overbooked or running late, tell your client as soon as possible or ensure the front desk staff handle it. Do not leave your client sitting in the waiting area wondering what happened. If you`re running behind by more than 30 minutes, offer to reschedule the appointment at a discounted rate; your client will appreciate you being respectful of their time.
Your client wants a great haircut and style (or color), so be patient and kind when discussing how to achieve that. Explain everything: Assume your client has never heard of fringe or an inverted cut and doesn`t know the difference between highlighting techniques. Be sure to ask your client if they have any questions about what you`ve recommended, and if they do, clarify it for them.
Be clear about the costs. As the stylist, it is best to assume the client didn`t do any research and that the front desk staff didn`t do their job when booking the appointment. That means you must be up front about what everything is going to cost. This is especially true for dyeing hair, as each process has a different price. Sticker shock at the end of the service is uncomfortable for everyone.
Honesty is the best policy, up to a point. Be patient and listen, offer a kind smile in a reassuring tone, but if you can`t give the client what they want, be sure to say so, explain why, and describe what you can do. Offer a positive alternative rather than a flat-out “no”—and never make the client feel insecure.
Don`t expect a tip for mediocre or poor service. It is not a given that a client will leave a gratuity, it`s something you as the stylist must earn. Just as you wouldn`t tip a restaurant server who was lazy, rude, or inept, a client at the salon shouldn`t tip a stylist who does a poor or careless job. The motto is: Expect the cost of the service, but work for the tip.
Put away your cell phone while you`re working on the salon floor! Your clients shouldn`t have to wait while you check your email, respond to a text message, or “Like” a post on Facebook. When you`re on the salon floor, you`re on the job, and all of your attention should be focused on your clients, not on your cell phone. We repeat: Put the phone away. Thank you!
Keep conversation pleasant and professional. It`s tempting, especially when a client brings up such topics, to talk intimately about religion, money, sex, romance, or even politics. Avoid these topics as much as possible, as well as any gossip about the salon. Whatever you do, be mindful not to put the client in the crossfire of your battle with a co-worker or manager—that is the height of unprofessional behavior and is guaranteed to make your client uncomfortable.